Customer service is the hallmark of KBS’ management philosophy.
Each year, we recognize building management team members who not only exemplify this spirit every day, but have gone above and beyond their job descriptions.
Nominated by their executive or management team leader, these outstanding individuals have personified the qualities that KBS holds in the highest regard, including a positive attitude, professionalism, a commitment to serve, and actions that truly merit the accolade of “Service Champion.”
Miguel Acosta has been day porter at Ten Almaden since 2019. In the mornings, you’ll find Miguel meticulously touching up the lobby while greeting those arriving for the day. His energy and dedication is infectious.
Positive response from tenants and fellow team members makes Miguel an integral part to overall building satisfaction. And, he’s never too busy to lend a hand to the maintenance team, helping to address any number of needs throughout the building.
Danny Castro has been part of the 60 South Sixth janitorial team for more than a decade. A respected leader, Danny is a true asset to our building and its tenants.
Our property is one of Minneapolis’ finest Class A office buildings, and Danny continues to set a high bar through his tireless work ethic, attention to detail, and excellent customer service — all reflected in our Kingsley Survey results.
Josh Guerra sets a great example for other property managers to emulate. Every day, he comes to work thinking of ways to make everyone’s experience at Bank of America Tower even better.
Among employees, he’s created an environment of community and comradery. For tenants, Josh meets with each of them on a regular basis as part of his never-ending pursuit to improve their experience, making every effort possible to act on their requests, concerns and needs.
Kyla provides exceptional customer service. Her commitment to the property, tenants, guests, and other team members is unmatched. Always driven to improve tenant satisfaction, Kyla is always seeking ways to improve their building experience.
Developing special experiences for tenants is Kyla’s passion, and she enthusiastically works to create a greater sense of community by holding monthly tenant contests and publishing a monthly tenant newsletter.
Cheryl Parker has a history contributing to our success, having played an integral part in the Park Place staff being named 2023 KBS Management Staff of the Year. This year, Cheryl oversaw the transition of building access cards and keys to a new janitorial staff, working around the clock to make the complex transition successful for tenants and the new cleaning crew.
She conveys warmth and friendliness to everyone she meets, and it’s common for tenants to share their appreciation for all that Cheryl does — whether she’s addressing the needs of current tenants or onboarding new ones.
Robert Varnell’s extraordinary attention to detail and thorough knowledge of our property makes him a much-appreciated asset at Sterling Plaza. He can be counted on, night and day.
Infinitely courteous and professional, Robert instills a sense of tireless dependability among management, visitors, and tenants.
